Frequently Asked Questions
Do you have other questions about how to add a valuable revenue stream to your hospital? Are you looking to upgrade your televisions and equipment? Let us know where you are and we can set about creating a sample program for your facility.
How will the patients be billed for the service?
Charge can be billed directly to the patient’s telephone bill and will appear as a separate section to the monthly statement. The name will appear as “Hospital Services #.” Additionally patients can opt to pay their bill online, over the phone, or by mail after their hospital stay.
How can a patient contact HTT with questions?
We provide a toll free number to billing representatives in Cleveland for all patient inquiries at 866-362-3880.
Why should the hospital charge for these services?
Patients expect a level of quality in telecommunications equipment that is comparable to what they have at home. A familiar, modern television system is a reassuring prescence in what can otherwise be an intimidating situation.
Despite these expectations, hospital rembursments are not generous enough to pay for non medical equiment. Learn how hospitals can give their patients the comfort that they are looking for by charging for non-medical entertainment services.
What can HTT do for a hospital?
We eliminate worry over day-to-day television operation, increase patient satisfaction and enhance your bottom line. In a situation where average collections are below 50% HT&T offers an 85% collection rate without sacrificing patient satisfaction. We can increase the returns you are currently recieving from telecommunications billing or create a new revenue source that you never knew existed.
Along with providing a billing service for hospital TV's and telephones, HTT coordinates and fiancnes large telecommunications projects to upgrade televisions, and software.
How do hospitals inform patients about activating the service?
Patients immediately receive information about the chrage for entertainment content. Information is provided durring admissions, by a televised notice on the hospital’s information channel, and on a small beside placard. To learn more about what a program at your hospital will look like, let us know your goals.
